Multi-line TPA · Nationwide · 24/7/365

TPA one-stop-shop from first notice to final recovery.

A full-lifecycle, multi-line claims organisation. Five specialisms in-house, one proprietary AI platform underneath, delivered as full delegated authority or claim IA services.

~5,000
Licensed adjusters
50
States covered
30 yrs
Claims heritage
90%+
Subro collections

Who we work for

Trusted by hundreds of carriers, MGAs and programmes.

AIG
Liberty Mutual
The Hartford
Chubb
Travelers
Great American Insurance Group
Selective
Federated Insurance
Kinsale
Hiscox
QBE
Markel
Argo Group
EMC Insurance
Sentry
Auto-Owners Insurance
Amica
Great West Casualty
National General
MAPFRE
Hudson Insurance Group
Philadelphia Insurance Companies
Acuity
Berkley
Farmers Insurance
Fred Loya Insurance
Nonprofits Insurance Alliance
Wawanesa Insurance
National Flood Insurance Program
Lloyd's

What we are

One partner, not a panel of vendors.

The full line card

Five specialisms held in-house and staffed by named specialists — not a referral chain assembled per claim.

Property · Litigation · Cyber · Trucking · Sports medical & travel

One platform underneath

The same proprietary AI layer and the same quality control on every file, in every line, from first notice.

Severity · Coverage · Documents · Fraud · QC

The full breadth, in one partner

Full TPA, claim IA services, call centre and loss control — one conversation, one agreement, the whole spectrum or any piece of it.

Full TPA · Claim IA · Call centre · Loss control

The five specialisms

Five specialisms, one operating platform.

The specialisms are the columns. Everything that makes them consistent runs underneath — one platform, one front door, one recovery bench.

The platform

Intelligence, built into every step.

One proprietary AI layer running from first notice to decision — the same platform under every line, personalised to each client's own process and policy knowledge base.

FNOLDecision

Live claims chat

Ask any question of your live claims data in plain language.

ggcc · claims chat
Which open property files have severity above 80?

Risk dashboard

Severity, fraud signal and emerging-trend alerts on one surface.

ggcc · risk intelligence

Portfolio risk index

0/100

4 fraud anomalies

11 regulatory deadlines

3 emerging trends

Property82
Transportation64
Litigation55
Cyber41
A&H22

Adjuster view

Documents ingested on arrival; recommendations raised before reserves are set.

ggcc · claim CL-24-88104
  • Loss photos (18)Ingested

Recommendation

Estimate variance exceeds tolerance. Suggest re-inspection and reserve increase to $148,000 before the statutory notice window closes.

Confidence 0.91

Zero wait times

24/7 AI agents, multilingual, no queue

10 or 10,000 claims

The same standard — quality doesn't degrade when you scale

Volume, not headcount

Capacity flexes without hiring or training delay

Automated workflow & triage

AI augments experienced adjusters — driving better cycle time and loss ratios.

Every file is scored, routed and pre-worked before a human opens it. Judgement stays with the adjuster; the mechanical work does not reach them.

24/7 FNOL centreVoice · multilingualClient portal & APICarrier / MGA systemsEmail & document dropAuto-ingestedAI PLATFORMClassify · Score · Routecoverage match · fraud signal · authorityseverity & fraud score → routed to authority level · no manual keyingPropertyDaily · large loss · floodLitigationD&O · E&O · liabilityCyberIncident responseTransportationHeavy auto · cargoA&HSports · travelStraight-throughRules to paymentINTAKE — ALL 50 STATES, 24/7/365SPECIALIST BENCHMedian time from first notice to the right adjuster: hours, not days.

Cycle time

Days removed from intake, assignment and document chase

Leakage

Consistent reserving and coverage discipline on every file

Loss ratio

Earlier intervention on the severity tail, before it hardens

Capacity

Adjuster time redeployed onto negotiation and recovery

Coverage area

Wherever the claim sits, it sits with us.

Licensed and covered nationwide across all 50 states, with Lloyd's delegated authority and an expanding international footprint.

  • Resident field staff
  • Licensed & serviced
  • Nationwide property & daily claims

Gulf

Texas

Resident adjusters in state

302

Adjusters in state

5.3k

Claims handled / yr

Capability in region

  • Property
  • CAT surge
  • Trucking
  • Heavy equipment

Hover any state for local detail.

Live claim activity

FNOL captured — Tampa, FL

Property

50

States serviced

~5,000

Adjusters

24/7

Intake

Delivery

The full bundle, or the pieces.

One partner across the whole claim spectrum — full TPA, claim IA services, call centre and loss control. Take the whole claim end to end, or any module on its own, under the same agreement.

The full bundle

Full TPA — one appointment

Hand us the claim end to end — front door, desk and field — with authority, controls and data governance written into the agreement. One invoice, one audit trail, one examiner.

  • 24/7 multilingual FNOL — the front door, on your number
  • The desk — coverage, reserve, negotiation and payment under your authority
  • The field bench — one national bench across every specialism
  • Add call centre support or loss control when the programme needs them

The pieces

Take the piece you are missing

Keep your claims function and take the module you need — standalone, or in any combination, under the same agreement.

  • 24/7 FNOLMultilingual first notice, on its own
  • Call centreYour policyholders' calls, in your brand
  • Loss controlUnderwriting-led surveys, tracked to closure
  • IA — the fieldAppraisal, scene and investigation work

One agreement

One Global Group Claims agreement covers whatever you take, and whatever you add later.

No lock-in

No volume commitment, no set-up cost. Start with one file, one state or one programme.

Move between them

Start with a piece and grow into the bundle, or carve a piece out of it.

Start with a demo.
Then send the first file.

We'll walk your line card against ours, show the platform in action, and agree rates by service type — usually inside a week.

Full TPA · Claim IA services · Call centre · Loss control