Auto physical damage
Passenger and commercial vehicle inspection, estimate, total-loss and repair review.
Returns: estimate, photographs, valuation and report
Line dossierLine 04 — Transportation
04
Heavy commercial auto, trucking and cargo.
Transportation files need people who understand the equipment, evidence and operating reality — not a generalist working from a photograph and a demand.
Scene, statements, ECM and camera evidence, cargo, equipment valuation and recovery come back to one examiner.
Operating brief
Specialist from the first assignment.
Trucking MGAs · self-insured fleets · motor carriers · other TPAs and IA firms
- Tractor-trailer & heavy commercial auto
- Heavy & specialty equipment appraisal
- Cargo loss & disposition
- Physical damage & total loss
- Scene investigation & reconstruction
- TPA & IA subcontracted work
Line-specific operating procedure
From roadside evidence to final recovery.
- 01
Section 01 · Front door
Notice & triage
Capture vehicle, driver, cargo, parties, injuries, location and immediate evidence risk at any hour.
Output
Acknowledged and routed noticeControl
Severity and scene trigger - 02
Section 02 · Field
Preserve the scene
Secure statements, scene material, ECM and camera evidence before vehicles move and memories change.
Output
Evidence package and first reportControl
Scope and chain of instruction - 03
Section 03 · Desk
Value & decide
Coordinate liability, physical damage, total loss, cargo disposition and mechanical evaluation around one examiner.
Output
Reserve and decision positionControl
Authority and specialist review - 04
Section 04 · Examiner
Resolve & recover
Negotiate, pay, dispose of salvage and pursue recovery with the same record visible through closure.
Output
Closure and recovery recordControl
Payment and recovery check
Operating lanes
A semi-truck is not a large passenger car.
Each assignment enters the lane that matches the equipment, evidence and operating reality, then returns to the same accountable examiner.
Trucking & heavy
Tractors, trailers, specialty equipment and mechanical evaluation handled by practitioners who know the asset.
Returns: condition, scope, value and technical opinion
Cargo
Loss assessment, mitigation, disposition and salvage considered alongside liability and transport records.
Returns: quantity, condition, disposition and recovery options
Investigation
Scene, statements, claims-history checks, camera and ECM material, activity checks and litigation support as instructed.
Returns: preserved evidence and factual findings
Quality architecture
Control is designed into the file.
Reviewable at every handoff
Protocol 01
Evidence first
Scene, statements, ECM and camera material are treated as time-sensitive work, not later administration.
Protocol 02
Correct specialist
The asset and assignment scope determine the adjuster; complex equipment is not pushed through a general lane.
Protocol 03
One examiner
Field findings, valuation, liability, cargo and recovery all return to one accountable desk owner.
Protocol 04
Fleet feedback
Post-loss learning can flow into yard, maintenance, driver, dispatch, telematics and securement surveys.
Illustrative file view
Account / claim
Live operating record
Status
In review
01
Scene & parties
Location, vehicles, drivers, witnesses, statements and scene evidence.
02
Asset position
Condition, estimate, valuation, repairability and disposition.
03
Technical record
ECM, camera, mechanical, cargo or reconstruction findings where instructed.
04
Decision & recovery
Liability view, reserve effect, next action, salvage and subrogation.
The deliverable
The evidence, asset and claim decision in one view.
The report gives the desk what it needs to make the next decision without reconstructing the assignment from disconnected updates.
Structured around the client’s instructions and review needs.
Who we work for · Accounts we serve on transportation. · Approved vendor & trusted partner
Great West CasualtyTrucking
Great American Insurance GroupNational Interstate · Vanliner
TravelersNorthland · Northfield
Federated InsuranceVPD · garage
MarkelVPD · cargo · equipment
Argo GroupVPD · cargo · equipment
AIGInland marine
Ten Four Truck InsuranceTruck insurance
Great Plains CasualtyTrucking
Liberty MutualVPD & equipment
Relationships are held across the Global Group Claims Corp. portfolio of companies.
Flexible by design
One appointment for the file, or the exact field piece you are missing.
Path 01
Full programme
Front door, delegated desk, national field bench, reporting and recovery under one operating model.
Path 02
Field assignment
Use the bench for appraisal, scene, heavy equipment, cargo or investigation while your desk retains control.
Path 03
Fleet loss control
Add underwriting-led yard and operating surveys with recommendations tracked to evidenced closure.
Start here
Put transportation claims in motion.
Tell us the line, the states and the volume. We will map the right operating model and show you how the first file moves.