Technical response
Containment, digital forensics, cause analysis and evidence preservation.
Returns: technical facts, affected scope and remediation status
Line dossierLine 03 — Cyber
03
Cyber liability, with incident response from first notice.
Cyber is the line where the clock does the damage. Incident response, forensics, legal and business-interruption expertise need to move together.
A 24/7 front door starts the technical response while the incident is still unfolding — not on the next working day.
Operating brief
Specialist from the first assignment.
Cyber MGAs · carriers · programme business · self-insureds
- First- & third-party cyber liability
- Incident response coordination
- Digital forensics
- BI quantification
- Extortion & ransom events
- Notification & regulatory exposure
Line-specific operating procedure
The response moves while the incident is still unfolding.
- 01
Section 01 · Intake
Receive & authenticate
A 24/7 front door captures the event, affected systems, known parties and immediate safety or continuity concerns.
Output
Structured incident noticeControl
Agreed escalation script - 02
Section 02 · Response
Contain & preserve
Engage cybersecurity, digital-forensics and legal capability while preserving evidence and the decision record.
Output
Containment and evidence planControl
Role and instruction boundary - 03
Section 03 · Examiner
Assess obligations
Develop coverage, notification exposure, regulatory considerations, liability and business-interruption quantum together.
Output
Exposure and action positionControl
Authority and legal review - 04
Section 04 · Team
Restore & report
Track the incident through remediation, communication, quantum, payment and programme-level lessons.
Output
Outcome and incident recordControl
Closure and learning review
Operating lanes
Parallel expertise, one incident record.
Cyber response cannot wait for one discipline to finish before the next begins. The examiner keeps the parallel work visible and accountable.
Legal & regulatory
Notification exposure and legal requirements considered alongside the developing facts.
Returns: obligations, decisions and communication record
Coverage & liability
Policy response, third-party exposure and authority remain with the claims function.
Returns: coverage position and exposure view
Business interruption
Forensic accounting develops the financial effect while systems and operations recover.
Returns: supported quantum and assumptions
Quality architecture
Control is designed into the file.
Reviewable at every handoff
Protocol 01
Always-on escalation
The programme script identifies who must be engaged and how the notice is acknowledged.
Protocol 02
Evidence integrity
Technical evidence and material decisions remain connected to the incident chronology.
Protocol 03
Clear authority
Response activity, coverage decisions and spend follow the client’s agreed authority path.
Protocol 04
Unified chronology
Technical, legal, communication and financial events are reported against one timeline.
Illustrative file view
Account / claim
Live operating record
Status
In review
01
Incident chronology
Notice, containment, discoveries, decisions and restoration milestones.
02
Affected scope
Systems, data, parties and operational dependencies identified to date.
03
Decision register
Legal, technical, coverage and authority decisions with owners.
04
Exposure & recovery
Third-party exposure, business interruption, remediation and next actions.
The deliverable
One chronology for a multi-disciplinary event.
The operating record gives the programme a joined view of what happened, what was decided, what remains exposed and what comes next.
Structured around the client’s instructions and review needs.
Who we work for · Accounts we serve on cyber. · Approved vendor & trusted partner
Lloyd'sSpecialty claims
KinsaleCAT property claims
MarkelSpecialty lines
Argo GroupSpecialty lines
QBEInland marine adjusting
Hudson Insurance GroupSubrogation
Relationships are held across the Global Group Claims Corp. portfolio of companies.
Flexible by design
Build the response around the programme’s existing capability.
Path 01
Full incident ownership
Intake, examiner, technical response, legal coordination, quantum and reporting connected end to end.
Path 02
24/7 front door
Add structured capture and immediate escalation to an established response panel.
Path 03
Specialist support
Commission investigation, forensic accounting or claim oversight for a specific incident.
Connected propositions
Start here
Put cyber claims in motion.
Tell us the line, the states and the volume. We will map the right operating model and show you how the first file moves.