Stage 01
Define the assignment
Capture the asset, location, service required, deadline, reporting standard and the question the work must answer.
- Owner
- Client desk
- Output
- Confirmed scope and instruction
- Control
- Scope and conflict check
Module 02 · Claim IA services
Specialist adjusting, claim by claim.
Use the same desk, field and specialist bench without handing over the whole programme. Start with a live assignment and scale line by line.
Task-based independent adjusting gives carriers, MGAs, self-insureds and other TPAs direct access to nationwide capability with a clear scope and reviewable work.
Operating procedure
A precise assignment in; decision-ready work back.
Stage 02
Select the lane
Match the work to a desk, field or technical practitioner with the relevant line and asset experience.
- Owner
- Bench
- Output
- Named resource and plan
- Control
- Capability and territory fit
Stage 03
Work & report
Inspect, investigate, appraise or analyse against the instruction, with evidence and exceptions made visible.
- Owner
- Adjuster
- Output
- Report, photographs and findings
- Control
- Technical and file review
Stage 04
Return or extend
Return the completed task to the instructing examiner, or expand the scope where new facts require it and authority is given.
- Owner
- Bench
- Output
- Completed assignment
- Control
- Variation approval
Module responsibilities
The assignment chooses the practitioner.
The bench is organised around the work: routine appraisal, complex property, heavy equipment, cargo, investigation and specialist support do not enter one general queue.
Lane 01
Desk services
Investigation, review, coverage support and defined file tasks undertaken without transferring the programme.
Returns: a completed desk work product
Lane 02
Property field
Commercial, residential, CAT, flood, appraisal and technically supported inspections.
Returns: scope, estimate, photographs and report
Lane 03
Auto, truck & cargo
Physical damage, total loss, heavy equipment, cargo disposition and scene work.
Returns: asset-specific findings and valuation
Lane 04
Investigation & specialists
Statements, evidence, activity checks, forensic accounting and technical assignments.
Returns: the answer to the instructed question
Service controls
Service standards that travel with the module.
Reviewable at every handoff
Defined scope
The instruction names the service, deadline, deliverable and reporting route before work begins.
Capability match
Line, asset, geography and complexity drive allocation rather than simple availability.
Included evidence
Report and photographs form part of the work product rather than detached extras.
Transparent variation
If the file changes, the expanded scope returns for approval before the assignment changes.
What you receive
A work product the examiner can act on.
Each assignment returns evidence, findings and a clear conclusion against the original instruction.
01
Instruction
The question, scope, deadline and client reporting requirements.
02
Evidence
Photographs, statements, measurements, records and source material.
03
Findings
What the evidence establishes, including limitations and exceptions.
04
Recommendation
Next action, further expertise or closure position where requested.
Who we work for · Accounts served through independent adjusting. · Approved vendor & trusted partner
SedgwickField assignments
Gallagher BassettField & WC investigations
Liberty MutualVPD & equipment
AIGInland marine
QBEInland marine adjusting
MAPFREField investigations
EMC InsuranceVPD appraisal · P&C
SageSureGulf Coast appraisal
Relationships are held across the Global Group Claims Corp. portfolio of companies.
Flexible by design
Use one task, combine lanes, or grow into full ownership.
Path 01
Single assignment
Commission one inspection, appraisal, investigation or specialist report.
Path 02
Programme bench
Use a repeatable scope and reporting standard across locations, assets or claim types.
Path 03
Expand to TPA
Keep the same field and specialist capability while adding a named examiner and delegated authority.
Across the line card
Start here
Start with one claim. Or hand us the book.
Tell us the line, the states and the volume. We will map the right operating model and show you how the first file moves.